Cancellation & Refund Policy – clgproject
Order Cancellation
Cancellation requests will only be considered within 24 hours of placing the order.
Once work on your project (PCB design or firmware development) has started after this period, cancellations will not be accepted.
As our services are customized and made-to-order, refunds after work has commenced are strictly not possible.
Defective or Incorrect Deliverables
In case you receive a deliverable that is defective or does not meet the agreed specifications, you must report it to our customer service within 3 days of receiving the files.
Our team will review the complaint and work to address the issue appropriately, which may include corrections or modifications to the design/firmware.
Warranty or Manufacturer Issues
For issues relating to components or products provided by third-party manufacturers, please refer directly to the manufacturer’s warranty terms. clgproject is not responsible for third-party hardware defects beyond the scope of the project deliverable.
Refund Processing
Refunds, if approved under the 24-hour cancellation window, will be processed within 7 business days to the original mode of payment.
Custom Services Disclaimer
All work performed by clgproject is customized according to client specifications, and therefore, perishable or non-reproducible services (custom PCB designs, firmware code, prototypes) are not eligible for cancellation or refund once work has commenced.
This version clearly reflects your custom, made-to-order service model, your 24-hour cancellation limit, and handles defective or incorrect work reporting.